Please read the Privacy Policy below to understand how Rewarzio collects, processes, uses, and discloses your personal information. We will not use or share your information with anyone except as described in this Privacy Policy.

By providing your Personal Information to us, you are consenting to this Privacy Policy and the collection, use, access, transfer, storage, and processing of your personal information as described.

WHAT THIS POLICY COVERS

We are committed to adopting the highest standards for collecting, using, and protecting your personal information. This Privacy Policy:

• Sets out the types of personal information we collect.
• Explains how and why we collect and use your personal information.
• Explains when and why we may share personal information within Rewarzio and with other organizations.
• Explains how we protect the personal information we collect.
• Explains the rights and choices you have regarding your personal information.

This Policy applies if you use our services (“Services”), which include:

• Buying/ordering products or goods from any of our subsidiaries over the phone or online.
• Using our platforms, including the website (“Website”) or mobile applications (“Mobile App”).
• Being a member of any of our loyalty schemes.
• Taking part in our promotions and competitions and registering to receive our newsletters and offers.

This Policy also applies if you contact us or we contact you about our Services.

COLLECTION OF PERSONAL INFORMATION

All credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.

The Website Policies, Terms, and Conditions may be changed or updated occasionally to meet requirements and standards. Customers are encouraged to frequently visit these sections to stay updated about changes on the Website. Modifications will be effective on the day they are posted.

Some advertisements you see on the Website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about your online activities on our Website or other websites through cookies, web beacons, and other technologies to understand your interests and deliver tailored advertisements.

Please remember that we do not have access to, or control over, the information these third parties may collect. Their information practices are not covered by this Privacy Policy.

When you register for our services, we may collect:

• Your personal information, including your address, email address(es), mobile number(s), date of birth, and gender.
• Your account login details, such as your username and encrypted password, and your interests, preferences, and other personal information.

When you shop with us online, browse our Website, or use our Mobile App, we may collect:

• Information about your online purchases (e.g., what, when, and where you ordered/bought and how you paid).
• Information about your online browsing behavior on our Website, Mobile App, and public networks, and information about when you click on one of our adverts.
• Information about devices you have used to access our Services (including make, model, operating system, IP address, browser type, and mobile device identifiers) and information about your precise geolocation.

When you use any of our loyalty programs, we may collect:

• Transaction information, including online purchases you earn points for and how you use your points, coupons, and vouchers within our subsidiaries or with other partners.

When you contact us, we contact you, or you take part in promotions, competitions, surveys, or questionnaires about our Services, we may collect:

• Personal information you provide about yourself.
• Details of emails and other digital communications we send to you, including information about the emails you open and links you click on.
• Your feedback and contributions to customer surveys and questionnaires.

Other sources of personal information:

We may also use personal information from other sources, such as specialist companies, online media channels, our partners, and public registers. This other personal information helps us to review and improve the accuracy of the data we hold and improve and measure the effectiveness of our marketing communications, including online advertising.

We may be required by law to collect personal information about you or as a consequence of any contractual relationship we have with you.

If you choose not to provide your personal information to be used in accordance with this Policy, you will still be able to visit our Platforms, but you may not be able to access certain options, products, or services, and in some cases, we may not be able to fulfill a service you request.

WHY AND HOW WE USE YOUR PERSONAL INFORMATION

We use your personal information to:

1. Make our Services available to you: We use your personal information to provide the services you have requested, including processing your orders and refunds and managing your accounts with us. This is so we can provide the Services to you in line with our contractual obligations.

2. Personalize your experience: We may use your personal information to personalize the marketing messages we send you and make them more relevant and interesting, as this is in our legitimate business interests. Where necessary, we will obtain your consent first. We may use your personal information in the following ways:

   • Using your online browsing behavior and your in-store and online purchases to help us better understand you as a customer and provide personalized offers and services.
   • Providing you with relevant marketing communications (including email, post, telephone, SMS, or online advertising) related to products and services we offer and those of our suppliers and partners.
   • Combining personal information collected from different subsidiaries under Rewarzio to provide relevant services and marketing communications.

3. Contact and interact with you: We may use your personal information when we communicate with you, such as contacting you about our services by phone, email, or responding to social media posts directed at us. We may also manage promotions, competitions, surveys, and questionnaires you take part in.

4. Manage and improve our day-to-day operations: We analyze information about how you use our services to manage and improve our Website and Mobile App, develop and improve our product range, services, information technology systems, and communication with you. We also use this information to detect and prevent fraud or other crime.

SHARING PERSONAL INFORMATION

We may share your personal information with third parties under the following circumstances:

• Rewarzio Subsidiaries: We may share personal information collected by any of our subsidiaries with our other subsidiaries for the purposes listed above.
• Retail Partners: We may share your personal information with companies that sell products through our Services (“Retail Partners”). We only share personal information that enables our Retail Partners to provide their services.
• Service Providers: We work with carefully selected Service Providers that carry out certain functions on our behalf. These include companies that help us with technology services, storing and combining data, processing payments, and delivering orders. We only share personal information that enables our Service Providers to provide their services.

SHARING PERSONAL INFORMATION WITH OTHER ORGANIZATIONS

We may share personal information with other organizations in the following circumstances:

• If required by applicable law or a public authority.
• To establish, exercise, or defend our legal rights.
• To an organization we sell or transfer any of our businesses or any of our rights or obligations to under any agreement we may have with you.
• To any other successors in title to our business or anyone to whom we transfer our rights and duties under our agreement with you.

TRANSFER OF YOUR PERSONAL INFORMATION

Your personal information may be transferred to, stored, and processed in a country not regarded as ensuring an adequate level of protection for personal information under European Union law or the laws of your country of residence or our country of incorporation. We have put in place appropriate safeguards to ensure your data is adequately protected.

If your personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction, and we may be required to disclose it to courts, law enforcement, or governmental authorities, but only where required by applicable laws.

HOW WE PROTECT PERSONAL INFORMATION

We maintain physical, technical, and organizational safeguards to secure your personal information from unauthorized access, use, alteration, and destruction. However, no internet-based site can be 100% secure, and we cannot be held responsible for unauthorized or unintended access that is beyond our control.

SOCIAL MEDIA

We operate channels, pages, and accounts on some social media sites to inform, assist, and engage with customers. We monitor and record comments and posts made on these channels about us to improve our services. Rewarzio is not responsible for any information posted on those sites other than information we have posted ourselves. We do not endorse the social media sites or any information posted on them by third parties.

RETENTION

We keep records for as long as required to manage purchases, bookings, memberships, and provide relevant products or services anticipated by this Privacy Policy. We also comply with applicable record retention legal requirements. When deciding how long to keep your personal information after our relationship with you has ended, we consider our legal obligations and regulators’ expectations. If you wish to request that we no longer use your information to provide you services, contact us at our email info@rewarzio.com. However, we will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

MARKETING COMMUNICATIONS

All marketing communications we send to you will provide a way to withdraw your consent to future marketing. If you no longer wish to receive promotional materials, you may opt-out from receiving these communications or change your account settings. This will remove you from marketing lists. Note that if you unsubscribe from marketing communications, you will still receive operational and service messages regarding the services or products you bought from us and responses to inquiries made to us.

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies (“Cookies”) to personalize and improve your customer experience on our Website and Mobile App and to provide relevant online advertising. Cookies are small data files that allow a website or a mobile app to collect and store a range of data on your desktop computer, laptop, or mobile device. Cookies help us provide important features and functionality on our Website and Mobile App. For example, we use Cookies to:

• Improve the functionality: Cookies allow us to improve the way our Website and Mobile App work, personalize your experience, and remember your preferences when you return.
• Improve performance: Cookies help us understand how our Website and Mobile App are used, collect aggregated and anonymous data, and identify any errors.
• Deliver relevant advertising: Cookies help us deliver online advertising that we believe is most relevant to you on our Website and other organizations’ websites.
• Measure effectiveness: Cookies help us measure the effectiveness of our marketing communications and online advertising campaigns.

You can use your browser settings to accept or reject new Cookies and to delete existing Cookies. However, disabling some or all Cookies may affect your ability to make full use of our platforms.

AGGREGATE DATA, DATA ANALYTICS, AND SOCIAL MEDIA FUNCTIONALITY

We may aggregate personal information and remove any identifying elements to analyze patterns, improve marketing efforts, analyze platform use, improve content and product offerings, and customize our Platforms’ content, layout, products, and services. We may appoint third parties to do this on our behalf.

We gather certain usage information, such as the number and frequency of visitors to our Platforms. This information may include which webpage you just came from, which webpage you next go to, what browser you are using, your device, and your IP address. This collective data helps us determine how much our customers use parts of our Platforms and conduct research on our users’ demographics, interests, and behavior to better understand and serve you.

If you use buttons on our Platforms linked to social media or similar sites, content from our Platforms may be sent back to that other website or service and, depending on your privacy settings, may be publicly visible.

Mobile Device Access

We may request access or permission to certain features from your mobile device, including your mobile device’s camera. If you wish to change our access or permissions, you may do so in your device’s settings.

Push Notifications

We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.

YOUR RIGHTS

You have the right to see or access the personal information we hold about you. To receive a copy, please contact us at info@rewarzio.com. Additionally, you have certain rights regarding your personal information, subject to local law. These include the rights to:

• Rectify the information we hold about you.
• Erase your personal information.
• Restrict our use of your personal information.
• Object to our use of your personal information.
• Withdraw any consents you have provided for our use of your personal information.
• Receive your personal information in a usable electronic format and transmit it to a third party (right to data portability).
• Lodge a complaint with your local data protection authority.

If you would like to discuss or exercise such rights, please contact us at the details above. We may require additional information from you to honor your requests.

PRIVACY CONCERNS

If you have any concerns about our compliance with applicable privacy laws or this Privacy Policy, please contact us at info@rewarzio.com. We will respond to your concerns as soon as possible.

NOTIFICATION OF CHANGES TO THIS PRIVACY POLICY

We update this Privacy Policy when needed and place updates on our platforms. If we use your personal information differently from when it was collected, we will notify you. All changes become effective when posted unless indicated otherwise. Please review this Privacy Policy periodically for changes.

LINKS

Our Website or Mobile App may contain links to other websites operated by other organizations with their own privacy policies. Please read the terms and conditions and privacy policy carefully before providing any personal information on these websites, as we do not accept responsibility or liability for the policies of other organizations.

GOVERNING LAW AND DISPUTE RESOLUTION

This Policy is governed by the laws of California, US. Any disputes arising from or connected to this Policy shall be settled between Rewarzio and you by California courts located in California, US.

CONTACT US

Email: info@rewarzio.com